FAQS
You Asked, We Answered
WHAT IS YOUR RETURN POLICY?
Returned coffee is not accepted as it is a consumable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Undeliverable addresses cause items to be returned to sender. These are refunded, less the actual shipping cost, once they arrive at our facility. Please ensure your shipping addresses are valid.
WHAT ARE THE PAYMENT OPTIONS?
We have safe and secure payment options.
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We accept most major credit/debit cards.
WHAT IS YOUR SHIPPING POLICY?
In stock orders are generally shipped within 1 to 5 business days.
Hawaii, Alaska and Outside U.S.A. Shipments:
Shipments outside the continental 48 U.S. States are shipped by U.S. Postal Service Priority Mail (HI & AK) or U.S. Postal Service Global Priority Mail (Canada and other countries outside of the United States) unless you select a different option during checkout.
WHAT IS YOUR DAMAGED PRODUCT POLICY?
Time is of the essence.
If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Non-Delivery
If the item was never delivered to a USA address we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement.
INTERNATIONAL SHIPMENTS:
International shipments are not guaranteed and not refundable, regardless of package tracking information status, since many international deliveries are not scanned or may be held by customs. It is the purchaser's responsibility to ensure the package can be delivered to their destination before placing the order. For further information on this policy please review our Terms & Conditions.
IS THE COFFEE ENVIRONMENTALLY FRIENDLY?
Our coffees are processed and washed with environmentally friendly practices and procedures. Click here for more information on country origins.